Description
Welcome to the Managing Customer Service online course! Throughout this course, you will learn about the key components of customer service, including understanding customer needs, managing customer expectations, and resolving customer complaints. You will also gain an understanding of how to effectively communicate with customers and provide quality service that exceeds their expectations.
In addition, you will explore best practices for managing customer relationships and building customer loyalty, including effective problem-solving, customer retention strategies, and customer feedback mechanisms.
By the end of this course, you will have the knowledge and skills necessary to provide excellent customer service and effectively manage customer interactions, contributing to the success of your organization.
Frequently Asked Questions
Online courses are at the student’s pace. Most of them expire after one month.
Blended and in-person courses can be one day to three months. The schedule for these options are determined together with the client.
Online courses do not require teacher’s revisions. There may be projects in the blended and in-person courses, this depends on the nature of the course. There are two revisions per assignment. Most students get the assignment right after just one revision.
Payments can be made online using a credit or debit card.
OR
Direct Transfer – Banking Instructions
Name of your Banker: FirstCaribbean
International Bank (Bahamas) Limited
Address of your Banker: Nassau, Bahamas
Name on the Account: GEMS & Concierge
Tin Number: 100130818
Account Number: 201461126
Branch: Freeport #: 09726
Swift Code: FCIBBSNS
US Corresponding Bank
Name of your Bankers Corresponding Bank:
Wells Fargo N.A.
Address of Bank: New York, USA
Swift Code: PNBPUS3NNYC
ABA No: 02005092
There are no subscriptions. Individuals and corporate clients select and purchase their courses of choice. The duration of each course, depending on if online, blended or in person is shared with the client, which sets their schedule for the course.
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